Refund policy
SEAM RETURNS & EXCHANGES POLICY
At SEAM, we offer exchanges or store credit only. Refunds are not available.
1. FOR ORDERS WITHIN LEBANON
Request Window
Notify us within 24 hours of receiving your order to request an exchange/store credit.
How to Submit a Request
Contact us via:
- Email: sales@shop-seam.com
- Instagram DM: @seam.thelabel
- WhatsApp: +961 71 744 218
Eligible Exchanges
Exchange for:
- A different size/color
- A different product
Exchange Process
1. Contact us with your Order ID and new item request.
2. If approved, we will arrange to pick up the original item and deliver the new one.
3. Return shipping fees apply (based on courier rates).
Store Credit Process
1. Store credit is issued after we receive and inspect the return.
2. Credit will be added to your account within 5 working days.
2. FOR ORDERS OUTSIDE LEBANON
Request Window
Request store credit within 72 hours of delivery.
How to Submit a Request
- Email: sales@shop-seam.com
- WhatsApp: +961 71 744 218
- IG DM: @seam.thelabel
Shipping Responsibility
Customers are responsible for:
- Return shipping fees
- Handling/customs duties (if applicable)
Return Shipping Deadline
Ship the item to us within 15 days of approval. Late returns will be refused.
How to Return
1. Contact us with your Order ID.
2. We’ll issue a Return Merchandise Authorization number.
3. Pack the item securely, ensuring the Return Merchandise Authorization number is clearly visible on the outside of the package.
4. Ship the item to:
SEAM – Returns Department
11 Embassies Road, Chikhany Bldg, 2nd Floor
New Naccache, Rabieh
Lebanon
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IMPORTANT NOTES
Return Conditions
- Items must be unworn, tagged, and in original condition.
- SEAM is not responsible for lost or damaged return parcels.
- Parcels missing customer details (Order ID, RMA number, etc.) will be refused.
Non-Returnable Items
1. Gift cards
2. Sale items
FAULTY ITEMS
Notify us within 7 days of delivery if you receive a faulty or damaged item. Email sales@shop-seam.com with:
- Order ID
- Clear photo of the issue
If approved, we will gladly arrange an exchange for the faulty product.